Grievance Redressal Policy

1. Purpose

Prescanix (Sole Proprietor of Nilesh Pawar) is committed to resolving customer concerns promptly and fairly. This policy explains how to raise a grievance, the timelines we commit to, and the escalation path if your concern is not resolved to your satisfaction.

2. Scope

This policy applies to all users of the Prescanix service, including:

• Free plan users
• Pro plan subscribers
• Agency plan subscribers
• API / CLI users

Grievances may relate to billing, refunds, service quality, data handling, account access, or any other aspect of the Prescanix experience.

3. How to Raise a Grievance

To raise a complaint, email us at contact@prescanix.com with the subject line "Grievance — [Brief Description]".

Please include the following in your message:

• Your registered email address
• A clear description of your concern
• Relevant transaction IDs, scan IDs, or screenshots (if applicable)
• The resolution you are seeking

4. Resolution Timelines

Complex cases involving third-party payment processors (e.g., Cashfree Payments) may take longer, and we will keep you informed of progress.

5. Escalation

If you are not satisfied with the resolution provided within the timelines above, you may escalate your grievance by replying to your original email thread with the subject line "Escalation — [Original Subject]". Escalated grievances are reviewed by the business owner and will receive a final response within 15 business days.

For payment-related disputes not resolved through Prescanix, you may also raise a dispute directly with your bank or payment provider, or contact Cashfree Payments support.

6. Contact for Grievances

Grievance Officer:

7. Updates to This Policy

We may update this Grievance Redressal Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Service constitutes acceptance of the updated policy.